Agencies have been asking how the Outcomes Star and Communities and Local Government Outcomes relate. The
Outcomes Star Chart and the
Communities and Local Government (CLG) outcomes form are both designed with different purposes in mind and are intended to gather data at different levels:
- The CLG form is to gather top-level outcomes which can be collated nationally to provide evidence of the effectiveness of the Supporting People programme, as well as highlighting areas needing attention
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The Outcomes Star is designed for use at service level. Within that it has a number of uses and benefits: One to one keyworking between client and worker, supervision for managers to review case loads, and at project and service level to review the effectiveness of the service for different client groups across the ten areas measured.
Good practice would see services using both – completing and submitting the CLG form when clients leave and using the Outcomes Star or other distance travelled tool as an integral part of the keywork process.
Using the Outcomes Star gives ready access to some of the information requested on the CLG form. Other CLG outcomes requested are hard, end outcomes such as getting a job or receiving the correct benefits. These are not specifically measured by the Star, though it is assumed that such information is recorded by services.
See our table which demonstrates the link between Outcomes Star outcomes and the CLG's form.
From a local authority perspective, information on SP outcomes locally is needed to both learn about and evidence the effectiveness of the programme overall and also for contract monitoring. This information can be drawn from a combination of:
- Findings from the CLG outcomes form, collated nationally but then reported quarterly to local authorities by primary client group and by service
- Drawing on findings of the Outcomes Star or other distance travelled tool, where used by a service, to provide additional information on progress as part of contract monitoring. The Star will show where there has been progress even where hard outcomes such as achieving paid work have not been achieved and may not be appropriate
- Drawing on additional outcomes from a basket of outcome indicators, where specific additional information is required.
Last updated by Sara Burns on 30th November 2007