User-focused
– what does it really mean?
The new Strategy for Supporting People commits
CLG to 'capture and share best practice about what an effective, user-focused model of support looks like'.
But what does ‘user-focused’ really mean?
Joy MacKeith describes how working on outcomes has led the London Housing Foundation and its delivery partner Triangle Consulting to a new understanding of what it means to be user-focused.
More than simply user involvement and satisfaction surveys, it’s a paradigm shift which ripples right through every aspect of an organisation and what it does.
Download Joy MacKeith's stimulating article discussing user-focused outcomes
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Published: 22 November 2007
Author: Joy MacKeith, Triangle Consulting