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'Using the Outcomes Star: A One-Day Training Course', is a step by step guide to delivering in-house training. It includes the following materials for trainers to hand out to participants. We have provided them as single PDFs, as this may be helpful for trainers.

Overview of the day (PDF)

Timetable (PDF)

Handout one - The Outcomes Approach (PDF)

Handout two - Defining Outcomes (PDF)

Handout three - The Outcomes Triangle (PDF)

Handout four - Star Chart Data from Central Street Hostel (PDF)

Handout five - Central Street Hostel (summary data) (PDF)

Handout six - Analysis of Outcomes Star Data from Central Street Hostel (PDF)

Author: Triangle Consulting for the London Housing Foundation
Date: 20 December 2006

The Journey by Justine Cal
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"Staff were not over the moon at the start, but they found that tenants understood the tool straight away. They rapidly became familiar with the journey of change so that, after completing three or four scales, they could quickly estimate where they were on others, and then have a conversation with the worker to check."